POLICIES

Policies & Etiquette Guide 

Our goal is to provide a relaxing environment where our talented trained professionals can provide the highest levels of service in promoting the health and well-being of our patients. As every patient is an individual and skin conditions can change frequently, we tailor every treatment to our patient’s needs at their visit. Please acquaint yourself with our Policies & Etiquette Guide as an introduction to our practice as they allow us to provide the highest standard of service to you. Scheduling an appointment signifies your acceptance of the following policies 


APPOINTMENT POLICIES

Reservations

To ensure availability for your desired appointment time, we recommend scheduling appointments as far in advance as possible. As a courtesy to our patients, we attempt to remind patients of appointments by phone/email/text 48 hours in advance and the morning of. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy. 

Please notify the patient concierge of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. 

When you schedule an appointment with us, you are agreeing to the policies outlined in our Policy & Etiquette Guide, including our cancellation policy. All services require a valid credit card or gift certificate to guarantee the reservation, so please have your credit card and/or gift certificate ready when booking.

We're excited to welcome you to our med spa and want to make sure you get the most out of your time with us! We aim to give you our undivided attention during your appointment. If you're running a bit behind, don't worry! However, to ensure you receive the full benefits of your treatment, we kindly ask that you arrive on time. If you're more than 15 minutes late, we may need to reschedule your appointment to maintain the quality of care for all our clients.

Late Arrival

Your punctuality is greatly appreciated so that we are able to dedicate the appropriate amount of time to your care. If you are late for a scheduled appointment, we will make every effort to accommodate your full appointment while avoiding delays of the scheduled appointments of other patients. Our company policy offers two options: 1) You may opt to shorten your treatment to within the remainder of your appointment time. We regret that late arrivals will not receive an extension of scheduled service times. Abbreviated treatments are charged at full value, so please plan accordingly. 2) You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge will be incurred. If possible, a missed appointment may be rescheduled within the same day to avoid a charge, if an opening is available.

CANCELATION / NO SHOW POLICY

Here at Bijoux, we want to ensure that all our guests receive the best care possible while respecting the valuable time of both our clients and providers. That's why we've implemented a 48-hour Cancellation/No Show Policy.

We kindly ask that if you need to cancel or reschedule your appointment, please do so with at least 48 hours notice. Any cancellations or no-shows within this timeframe will incur a fee automatically charged to the card on file:

For Injection/Laser Treatment Appointments:

  • 30 minutes or less: $50
  • 60 minutes or more: $100

For Skin / Wellness Appointments:

  • Esthetician Services: $50
  • Any Wellness Service (IV's/vitamin/weight loss injection): $30
  • Any Consultation or pellet insertion: $50

Additionally, if a client has three instances of no-show or late cancellation, they will be required to prepay for future services at the time of booking. This prepayment is nonrefundable if the policy is violated. However, if you reschedule your appointment prior to 24 hours of the appointment time, the prepaid amount will be credited for future services at Bijoux.

When you miss an appointment with us, we not only lose your business, but also the potential business of other patients who could have scheduled an appointment for the same time. Additionally, at times our staff functions on an “on call” status and may have travelled to the spa specifically for your treatment. For these reasons, we are obligated to compensate our staff for their time as well as make up for lost revenue. We deeply value our providers' time, as they often have appointments booked weeks to months in advance and a significant waiting list. Last-minute cancellations make it difficult for us to fill those openings and serve other clients who may be waiting. Your understanding and cooperation with our cancellation policy are greatly appreciated. This helps us maintain the highest quality of service for you and all our clients while respecting the time of our team members.

*By scheduling an appointment with us, you agree to abide by our cancellation/no-show policy. Thank you for your understanding and continued support!

Refunds

Procedures

We do not offer refunds on any services appropriately rendered. While we strive to deliver exceptional results with every treatment, we understand that there may be instances where a reversal or correction of a treatment is needed. In such cases, a refund will be considered on a case-by-case basis. Each case must be assessed by one of our providers and approved by upper management.

Please know that your happiness is our priority, and we're committed to addressing any concerns you may have. Our team is here to ensure that you receive the best possible care and achieve your desired results. If you have any questions or need further assistance, please don't hesitate to reach out.

Products

We do not offer cash refunds on purchased products. Products may be returned for in-store credit within 14 days from the date of purchase with a receipt when there is a documented allergic reaction to the product. Defective products (e.g. a broken cap) may be exchanged within 14 days of purchase for the same product only, with a receipt. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason. 

PERSONAL SAFETY, BELONGINGS & ENVIRONMENT

Safety

Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, high blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit. 

Personal Belongings

Please leave all jewelry and valuable items at home. Personal belongings are the full responsibility of the patient and should be kept within your possession at all times. WE are not responsible for lost, misplaced, or damaged items. 

Environments

To provide a tranquil environment for relaxation, we kindly ask you to turn off/silence your mobile phones and other electronic devices during each visit to the spa. We also request that all guests consider the volume level of their conversations to maintain a serene atmosphere.

For safety reasons, the maximum occupancy for each treatment room is 3 people. Anyone accompanying you to your medical spa services is welcome to wait in the reception area or by the front desk. 

For the health and safety of our clients and staff, smoking is not permitted in our facility. 

Due to the nature of our treatments and medical nature of our facility, pets are not allowed in the treatment rooms or relaxation area. Only service animals are welcome to accompany patients to the treatment rooms.

While we love children, our environment is not conducive to babies and children under the age of 12, so please make appropriate arrangements prior to your visit. For safety reasons, all those under 18 years of age are not permitted in the treatment rooms unless undergoing a treatment with written parental permission, and must be supervised by an accompanying adult at all times. Patients arriving with children or pets will be rescheduled and charged the late rescheduling fee.

Prices, Payments, Gift Certificates & Gratuity

Prices

Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, and products are subject to change at any time without notice. We encourage all patients to inquire about pricing and available services when booking your appointment. We encourage all patients to inquire about pricing and available services when booking your appointment. 

Payments

Our medical spa is limited to elective aesthetic medicine and thus we do not bill insurance. Payment for all individual treatments is due on the day of treatment unless other arrangements are discussed. All packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice

Gift Certificates

Gift Certificates are available in any amount and may be used toward any service or product offered at Bijoux Medspa (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen. Gift Certificates are not redeemable for cash.

Gratuity

Gratuity is not customary for medical services performed by physicians or nurses. Gratuities for spa services are optional. Gratuities may be given to the aesthetician directly in the form of cash or check. Credit card gratuity is accepted as well.

Privacy Policy 

Effective date: April 1, 2024 

Bijoux Med Spa ("us", "we", or "our") operates the https://bijouxmedspa.com website (the "Service"). 

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Bijoux Med Spa is based on the Free Privacy Policy Template Website. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://bijouxmedspa.com 

  

Information Collection And Use 

We collect several different types of information for various purposes to provide and improve our Service to you. 

Types of Data Collected 

Personal Data 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: 

  • Email address 
  • First name and last name 
  • Phone number 
  • Address, State, Province, ZIP/Postal code, City 
  • Cookies and Usage Data 

  

Usage Data 

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

  

Tracking & Cookies Data 

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. 

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. 

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

Examples of Cookies we use: 

  • Session Cookies. We use Session Cookies to operate our Service. 
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings. 
  • Security Cookies. We use Security Cookies for security purposes. 

  

Use of Data 

Bijoux Med Spa uses the collected data for various purposes: 

  • To provide and maintain the Service 
  • To notify you about changes to our Service 
  • To allow you to participate in interactive features of our Service when you choose to do so 
  • To provide customer care and support 
  • To provide analysis or valuable information so that we can improve the Service 
  • To monitor the usage of the Service 
  • To detect, prevent and address technical issues 

  

Transfer Of Data 

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. 

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

Renaissance Med Spa will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 

  

Disclosure Of Data 

Legal Requirements 

Renaissance Med Spa may disclose your Personal Data in the good faith belief that such action is necessary to: 

  • To comply with a legal obligation 
  • To protect and defend the rights or property of Renaissance Med Spa 
  • To prevent or investigate possible wrongdoing in connection with the Service 
  • To protect the personal safety of users of the Service or the public 
  • To protect against legal liability 

  

Security Of Data 

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 

  

Service Providers 

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

Analytics 

We may use third-party Service Providers to monitor and analyze the use of our Service. 

  • Google Analytics 
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. 
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. 
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en 

  

Links To Other Sites 

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

  

Children's Privacy 

Our Service does not address anyone under the age of 18 ("Children"). 

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 

  

Changes To This Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. 

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

  

Contact Us 

If you have any questions about this Privacy Policy, please contact us: 

By email: info@bijouxmedspa.com

By phone number: 407-213-GLOW 

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